What happened last Friday:
Dear Ms. Nydrlova,
I was actuality planning to address you with requests and remarks of other parents, but with the Friday evening incident, I will start with that.
As you probably know by now, there was no navette at 16:45 from CPE Mamer. Due to the lack of contact point in cases like that, we had no information on the situation and whereabouts of our children.
After being informed by other parents, we decided to ask our son’s educator to bring him back in to the classroom and wait for us. Since many parents decided to get their children themselves, our friends, offered to pick up our son from the CPE.
We informed the educator and my son about the change and went home.
It turns out, that our friends were denied to leave CPE with our son (he was told to take the 18:10 navette – and was considerably stressed because of the incident), by an educator in charge of the navettes, with explanation that a phone call is not enough, and that we only gave authorisation for one of the parent. Later when my husband talked to her she admitted she made a mistake and that she found authorization.
I have provided you (the CPE) with authorisation for both parents (it is not my problem if papers were not found on time!), and due to the exceptional circumstances (it was not parents’ fault there was no navette – so parents were merely helping each other) the reaction of your staff was completely unacceptable!
What if there was no navette left? – What if it would be the 18:10 navette not showing up? What if parent(s) are unable to collect their child???.
In my opinion CPE should adjust to the situation and let children leave even without the written authorisation (a phone call in extreme circumstances like that SHOULD be enough!). But in our case there was a written authorisation – especially for cases like that – and our son was still denied to leave CPE!!!
The proceedings of your personnel were, to say the least, wrong and caused a lot of distress. (Another incident happened today, to a parent who was denied to pick up her own child from the CPE!)
Therefore I would like to meet you in person, at your earliest convenience, to discuss this sort of issues .
Thank you and kind regards,
Mateja Prajs
Answer from OIL 5:
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Good afternoon,
Thank you for your message.
The absence of the 16:45 shuttle created indeed a lot of stress last Friday.
As to the problem itself, please find enclosed an explanation of the ATSEEE who organises the shuttles. I am sorry that you were not informed about the situation but only ATSEEE could have provided you with any information on the subject. The CPE does not organise the transport, does not intervene in its organisation, its role is strictly limited to the hand-over of children to the person accompanying them on the bus. The CPE did not have any information about the incident either and cannot in any case be held responsible for the problems caused.
As for the issue of people authorised to pick up children, educators are obliged to strictly respect, for obvious security reasons, the information available in our IT system. Only persons indicated there have the right to pick up the child. Special procedure exists for exceptional situations (if for example, nobody of the authorised persons can pick up the child) but it was unfortunately not applied this time. I am sorry about it and we will try to do better next time. Nevertheless, it is important to know that there is no additional personnel in the CPE to deal with transport issues/problems which are a new element of the functioning the new CPE in Bertrange/Mamer but does not fall into the scope of our activity. Each educator is in charge of his/her group of children, including those who do not use the shuttles.
After verification, I can confirm to you that both are both authorised to pick up your son from the CPE. The educator made a mistake to say that only Mme had this authorisation. Although she is a relatively new person who only works in the CPE for few weeks, this should obviously not happen. She will be once again instructed how to use the system so that such a situation does not repeat.
Personally, I did not receive any information about any other parent who would not be allowed to pick up her child from the CPE on Tuesday. These cases are extremely rare. I would need more information to be able to verify what happened.
Best regards,
Lenka Nýdrlová
Responsable du Centre Polyvalent de l´Enfance Interinstitutionnel à Bertrange/Mamer
Bureau JMO A1/101
Tél. (4301) 32673
E-mail: Lenka.Nydrlova@ec.europa.eu