What happened last Friday:
Dear Ms. Nydrlova,
I was actuality planning to address you with requests and remarks of other parents, but with the Friday evening incident, I will start with that.
As you probably know by now, there was no navette at 16:45 from CPE Mamer. Due to the lack of contact point in cases like that, we had no information on the situation and whereabouts of our children.
After being informed by other parents, we decided to ask our son’s educator to bring him back in to the classroom and wait for us. Since many parents decided to get their children themselves, our friends, offered to pick up our son from the CPE.
We informed the educator and my son about the change and went home.
It turns out, that our friends were denied to leave CPE with our son (he was told to take the 18:10 navette – and was considerably stressed because of the incident), by an educator in charge of the navettes, with explanation that a phone call is not enough, and that we only gave authorisation for one of the parent. Later when my husband talked to her she admitted she made a mistake and that she found authorization.
I have provided you (the CPE) with authorisation for both parents (it is not my problem if papers were not found on time!), and due to the exceptional circumstances (it was not parents’ fault there was no navette – so parents were merely helping each other) the reaction of your staff was completely unacceptable!
What if there was no navette left? – What if it would be the 18:10 navette not showing up? What if parent(s) are unable to collect their child???.
In my opinion CPE should adjust to the situation and let children leave even without the written authorisation (a phone call in extreme circumstances like that SHOULD be enough!). But in our case there was a written authorisation – especially for cases like that – and our son was still denied to leave CPE!!!
The proceedings of your personnel were, to say the least, wrong and caused a lot of distress. (Another incident happened today, to a parent who was denied to pick up her own child from the CPE!)
Therefore I would like to meet you in person, at your earliest convenience, to discuss this sort of issues .
Thank you and kind regards,